Frequently Asked Questions

Welcome to our Frequently Asked Questions section. We will list some of the most commonly asked questions and give our answers to them. If you can think of anything else you’d like here please send us a message.

How long have you been established?
We started in 2002.

Are you insured?
Yes we have £5 million public liability and treatments risk cover for anything we work on.

What payment methods do you accept?
We take cash, cheque, bank transfer, credit cards, debit cards, American Express, Apple Pay, Samsung Pay and Google Pay.

How long does a carpet take to dry?
Drying times vary depending on the type of carpet, temperature and humidity. A low profile polypropylene carpet in the summer could be dry in an hour or two. A wool carpet could take 24-48 hours to completely dry. Most carpets on average dry in around 3-4 hours. Opening windows in the summer to allow air movement will aid drying as will turning on heating in the cooler months.

How long does upholstery take to dry?
Again it depends on the fabric and weather. Some upholstery can be dry in a few hours others might take 24-48 hours. We advise having alternative seating arrangements in place for the evening after its been cleaned just to be on the safe side.

Do you work weekends?
Yes we can work Saurdays and Sundays.

Do you need electricity & hot water?
Yes ideally we need both. Electricity is always needed to run our various items of electrical equipment ( vacuum cleaner, rotary, fogging / fumigation equipment, extraction machine, drying fans etc. ). Our hot water extraction machine does have a built in heater but it speeds everything up if we can put tap hot water in it to start with.

How soon can you do it?
This will depend on our workload but generally within a few days. We will fit you in as soon as possible or on a day and at a time that suits you best. Sometimes we might even be able to fit you in the same day or next day if we are working in your area and have some spare time.

Do we need to vacuum?
Yes please if you can. If not don’t worry we will vacuum if necessary.

Do we need to empty the room or move furniture?
If you can move smaller items of furniture out of the room where the carpet is being cleaned that’s a big help. Things like nests of tables, magazine racks, lamps etc. are best if they are out of the room. We will move your arm chairs and sofa around as we need to, same with the dining table if there is one. We will work around any large, heavy or awkward items like big TV’s, heavy beds, beds with central support legs, side boards, grandfather clocks etc. because won’t risk damaging the item or our backs trying to move them.

Can you apply scotchgard?
Yes we can apply stain protection / Scotchgard to freshly cleaned or brand new carpet or upholstery.

Are the chemicals you use safe?
Yes they are safe for you, your children and your pets. Most carpet cleaning chemicals or solutions are bio degradable and completely safe to use in your home.

Is the equipment noisy?
Our carpet extraction machine is basically like a loud vacuum cleaner. Its always left outside anyway to keep noise levels down and to expel hot / humid air outdoors rather than inside. When we do flats we will try and leave machine on landing if possible.

Does a carpet get dirty quicker once its been cleaned?
The main reason for resoiling after having a carpet cleaned is sticky chemical residue still present in the carpet. DIY and hire machines are notoriously bad for this because you’re running a sticky, soapy shampoo though the carpet and it leaves a lot behind. We prespray the carpet with a suitable chemical dependent on fibre type, level & type of soiling to get the best results & then flush with plain hot water so no or very little chemical residue is left in the carpet.

Can you remove stains?
It depends on what the stain is, the carpet type & whether anything has already been used to try and remove it. We carry a wide range of specific stain removers on our van but sometimes stains are impossible to remove.

Can you remove bad odours?
We can flush the carpet / upholstery and use a specific odour treatment but it will depend what the odour is and the level of contamination. Pet urine is a particularly common one and can be impossible to remove or reduce if it’s badly contaminated. We’ve seen carpets where dog urine has gone through the underlay and soaked the floorboards and joists before in which case it all has to be ripped up and replaced.

Do you clean car interiors?
No sorry we don’t do cars. There are lots of valeters and hand car washes around that will gladly clean it for you.

If you need any advice or have any other questions please either use our contact form or call 07721 827163.